Refund policy

ast updated: October 21, 2026

Thank you for shopping with Elenutra. This policy explains our return, cancellation, and refund procedures for all purchases.

We want you to love your purchase. Every order is backed by our comprehensive 60-day money-back guarantee, which applies to all customers across the European Union (EU). If you are not completely satisfied with your product, you can request a return within 60 days of receiving your items for a full refund of the product price.

Return Eligibility

To be eligible for a return under our 60-day guarantee, items should ideally be returned in the same condition they were received, unworn or unused, with tags, and in their original packaging.
We want to keep returns hassle-free, but we reserve the right to reduce your refund if an item has been heavily used, intentionally damaged, or handled significantly more than necessary.

How to Start a Return

Please contact us at info@elenutra.com before sending any items back to us.
Unless otherwise stated or required by applicable local law, customers are responsible for the return shipping costs associated with change-of-mind returns.

European Union Statutory Rights

As an online shopper in the European Union (EU), you are legally entitled to a statutory 14-day cooling-off period. Our 60-day money-back guarantee greatly extends this window, giving you significantly more time to evaluate your purchase.

For standard statutory processing:

After you notify us that you wish to cancel or return your order, please dispatch the goods back to us within 14 days.
We will refund eligible cancelled orders within 14 days after we are informed of your cancellation. We may withhold the refund until we receive the goods back or receive tracking evidence that you have sent them back.
Because we provide free standard shipping across the EU, your full product price will be refunded. If you opted for an premium express delivery method at checkout, only the standard shipping equivalence is subject to statutory refund guidelines.

Damages and Issues

Please inspect your order as soon as you receive it. Contact us immediately at info@elenutra.com if an item is defective, damaged, or if you received the incorrect product so we can correct the issue right away.

Exchanges

The fastest way to ensure you get what you want is to contact us to discuss exchange options before returning your original item.

Refunds

We will notify you as soon as we receive and inspect your return to confirm your refund approval. Once approved, you will be automatically refunded via your original payment method. Please note that your bank or credit card company can take additional processing time to post the refund to your account.

This policy does not limit or override any mandatory statutory rights you possess under applicable European consumer protection laws, including legal guarantees regarding defective or misdescribed items.

To request a cancellation, start a return, inquire about an exchange, or report damaged items, please reach out to our team at info@elenutra.com.